Accessibility statement

Commitment to accessibility

PIXFLASH attaches great importance to providing an equal and accessible service to every person, including people with disabilities. We work to make the site accessible in accordance with the Israeli Equal Rights for Persons with Disabilities Law, 1998, and the Equal Rights for Persons with Disabilities Regulations (Service Accessibility Adjustments), 2013, and we aim to meet Israeli standard SI 5568 at level AA, which is based on the WCAG 2.0 guidelines.

Accessibility features on the site

• Valid semantic structure: hierarchical headings, marked navigation regions and breadcrumbs on every internal page.
• Full keyboard navigation, with clear focus indication on every interactive element.
• Alternative text (alt) for meaningful images and decorative images marked as hidden from screen readers.
• Colour contrast between text and background that meets level AA requirements.
• Support for text enlargement up to 200% and responsive display for desktop, tablet and mobile.
• Forms with associated labels and textual error messages.
• Reading direction and page language defined on every page, in both Hebrew (RTL) and English (LTR).
• No flashing, hazardous animation or content that plays automatically with sound.

Accessibility of the application

The PIXFLASH system itself (app.pixflash.co.il) and the client portal are also developed with a commitment to accessibility, and work on making them fully accessible is ongoing. We welcome reports of any difficulty in use.

Known limitations

Despite our efforts, some parts of the site may not yet be fully accessible, including certain content embedded from third-party services (such as videos or maps) that is not under our control. We continue to work towards ongoing improvement.

How to contact us about accessibility

Encountered a problem or a difficulty? Have a suggestion for improvement? We would be glad to hear and to fix it promptly. Accessibility coordinator: [name]. You may contact us by email at [email address], by phone at 055-936-3701 or through the contact page on the site. When contacting us, please describe the problem, the page on which you encountered it and the browser and assistive technology in use.

Service accessibility arrangements

PIXFLASH is a digital service provided online only and does not include in-person reception. Customer service is available by phone, WhatsApp and email.